To quickly find an article, you can enter the search term in the text field right above on our webshop. You can also use the filter options in the left column. There you can filter on category, type of shoe, size, color, price and heel height to make online shopping even easier!
No, items in your basket aren't reserved. The purchased product(s) will be taken out of stock for you when you have paid.
After you have placed your order, it will be processed right away and prepared for shipping as soon as possible. Therefore, our system unfortunately doesn't allow us to cancel or adjust an order once it's placed.
You can pay your order with Visa, MasterCard, PayPal, iDeal, Giropay and Sofort. Payment options may differ per country. When choosing for credit card payments, we'll write off the amount directly from your credit card.
After an order is placed, our system will authoritize your payment to verify that the funds are availabe.
NEW: Pay after you receive your order with Klarna. Convenient and completely free of charge. To make use of this, choose Klarna in the checkout. Klarna is only available in Germany, Finland, the Netherlands and Austria
Want to know more? Click here!
Yes, we focus on private consumers, and therefore our prices are including VAT in Euros.
ATTENTION: All orders to Norway are sent under the condition DAP (Delivered At Place). This means that the buyer is responsible for import clearance and any applicable local taxes or import duties. For more information click here.
If you want to use a discount code, you can apply it when you proceed from your shopping basket to the check out. In the check out, you can see an overview of the product(s) you're going to order on the right. This contains a text box with the text 'discount'. Type the discount code that you want to use and click on 'apply'. After applying the discount code, it will be displayed whether the code has been processed successfully or not. When the code has been applied successfully, the purchase amount will be adjusted automatically.
Is it not possible to apply the discount code? Then the products in your shopping cart probably don't meet the condition of the code or the discount code might has expired. If you have any questions regarding your discount code, you can always contact our customer service by email: firstname.lastname@example.org
No. SM PASS is the loyalty program that is only available to residents of the United States. It does not apply to www.stevemadden.eu
Unfortunately, it isn't possible to ship to countries that aren't on this list. If you have any questions about our shipping countries, you can always contact our customer service by email: email@example.com
We offer free shipping on all orders.
Orders must be placed on business days by 5PM* to be qualified for same-day shipping. Orders placed after 5PM or over the weekend will be shipped the next business day.
Estimated delivery times:
ATTENTION: All delivery times are estimated. Steve Madden Europe isn't responsible for delays due to weather, delivery carrier factors, customer error, holiday-related delays, international customs regulations, or any other unforeseen factors.
*central European time
All orders placed by 5PM* on business days will be dispatched from our warehouse the same day! After your order has been dispatched from our warehouse, you will receive a link by email that redirects to the track and trace code that belongs to your order. You can use this link to track your order and see when it will be delivered.
Didn't you receive the email with the link to your track and trace code? Check your spam folder. It might be hiding there ;)
If you have any questions regarding the tracking of your order, you can always contact our customer service by email: firstname.lastname@example.org
*central European time
Were you not at home at the time that the courier was there to hand over your order? We're sorry to hear that.
In that case, we would like to ask you to check the detailed information your track and trace code will give you after the courier tried his first attempt.
Is your order not entirely what you expected? That's a shame but of course can happen! At Steve Madden Europe you can easily return unworn shoes, bags or accessories within 30 days after you received your order. Use the supplied packing slip for this.
Steve Madden - DSV Solutions NL
7041 KK s-Heerenberg
We can only accept returns from orders made on stevemadden.eu. Any Steve Madden products purchased from other retailers must be returned where purchased.
Do you have a complaint about one of the products you received? Then we would like to ask you to contact our customer service immediately with your complaint and order number. Don't forget to add pictures. Based on your complaint and the pictures, we will try to find a suitable solution as soon as possible!
You can contact our customer service by email: email@example.com.
We can't accept returns that are worn, damaged, or that doesn't comply to the conditions above.
As a customer, you will be liable for the return costs. You can return your order with a logistic company of your own choice. The return costs will vary, depending on the country you're returning your order from.
Please make note that all returns must be send back to our warehouse in the Netherlands. Unfortunately, it isn't possible to return your order in store.
The shipping and processing of returns can take up to 14 days. You can expect the refund within 5 working days after we have received and processed your return. Any refunds will be issued to the payment method you used to place your order so please check this payment method.
ATTENTION: Keep your proof of return until your return has been fully processed and refunded. Without a valid proof of return, we can't start an investigation for your missing return. This means that we can't process the refund in the case of a missing return without a valid proof of return.
No, our system unfortunately doesn't allow us to offer our customers exchanges at this moment.
If you would like to receive another size or color, we would like to ask you to return your first order and make a new order with the product(s) you want to receive.
Unfortunately, it can happen that something goes wrong with your order before or during shipment. You of course can't do anything about this as a customer!
In that case, we would like to ask you to contact our customer service immediately with your complaint and order number. We will always ask you to send pictures of your complaint. Based on your complaint and the pictures, we will try to find a suitable solution as soon as possible!
You can contact our customer service by email: firstname.lastname@example.org
ATTENTION: If you have a complaint about a Steve Madden product bought at another retailer, please contact their customer support. We're positive that they will handle your complaint properly.
Steve Madden Europe is guaranteed against manufacturer’s defect for a maximum of 6 months for shoes and 30 days for bags from the date of purchase.
Have you received a product that has a manufacturing default? Then we would love to hear from you so that we can offer you a suitable solution as soon as possible.
You can file your complaint by email: email@example.com
There are several complaints we unfortunately can't cover.
Kind of complaints that we can't cover are:
Is your question not answered in our FAQ? Feel free to contact us by email: firstname.lastname@example.org